Ten years have passed. Harry now almost eleven living wretchedness cupboard under stairs Dursley house. He tormented by Dursleys’ son Dudley spoiled whiny boy. awakened one morning his aunt Petunia telling him tend bacon immediately because Dudley’s birthday everything must be perfect. Dudley gets upset only thirty-seven presents fewer previous year. When neighbor calls to say she will not able watch for day begins cry brought along trip zoo. zoo Dursleys spoil friend Piers neglecting usual. reptile house pays close attention boa constrictor astonished when conversation Noticing what doing Piers over Mr. who pushes aside better look snake. moment glass front snake’s tank vanishes slithers out onto floor. claim snake attacked them. The shock. home is punished incident being sent without any food though he feels had nothing do with happened.