Adding CI's Fields in the change The facilitator was good and clear while explaining things. To the point easily understood Discussion around how to request a standard change template Required information Not too long and well prepared Overall session was good Presentation was very cclear and Shane explain the risk management perfectly. The way the concept is being explain and represent . Very informative nice presentation Clear explanation of the process and examples. very well explained . Way of connect people throughout the session. good Useful to see some of the more detailed searches that can be made of the CMDB data Real time examples Good Content Get to know proper way how to manage these incidents properly Learned some new functions Useful Incident Ticket Management knowledgeable Detailed explanation with steps Knowledgeable The way trainer presented the session was very good. Informative Just not slides but some videos to bring smile to your face Good Session. For freshers or New to Anglian Water Services Employees will get to know how to take care of users. knowledgeable. was good to know AWS has a BOT service and is evolving Presenter's explanations and presentations content and presentation " every thing is brilliant session Very informative and easy to follow Very good session probably the best I have watched. Extremely informative How it covered all the topics very informative. Condensed knowledge clear knowledge transfer useful knowledge about a vital part of the service That they exist and I'm being invited. Quality of choosing the change and selection of configuration part. Explanation on improving the change request. It was explained in detail Good for us to see different perspective of the incident management process informative way of presentation Clear to the point explained the concepts very clearly with some good examples. it was new for me to learn.