Customer Success Managers own the product delivery implementation and relationship management efforts for a portfolio of customer accounts including K-12 school districts schools educational organizations foundations. CSMs are responsible ensuring effective delivery our products software services building sustainable relationships with key stakeholders to support account retention/growth demonstrating impact BetterLesson’s products using quantitative qualitative data. proactively collaborate other BetterLesson team members from Sales Services Solution Design teams ensure we delivering unified experience throughout lifecycle onboarding regular check-in meetings renewal conversations. Manage accounts build stakeholders superintendents district administrators principals Lead efforts implementation (e.g. BL Connect Lab) services 1:1 coaching group workshops) project each account consistent templates resources define plans identify owners activities escalate risks/issues as needed Track health indicators usage data feedback design intervention strategies improve needed. Own post-sale by leading kickoff meetings defining touchpoints sharing relevant information year Analyze glean insights draft customer-facing narratives that demonstrate position renewal/expansion opportunities appropriate Draft clear structured communications tailored your audience teachers members more You’re passionate about eager grow in matters related diversity equity inclusion You have strong skills keen ability engage diverse set ideally within district state agency or context able manage multiple projects simultaneously timelines following up on open action items consistently escalating risks/barriers identifying interventions response risks can easily distill actionable insights large amounts and/or evidence survey reports pick new technology-enabled workflows processes Salesforce HubSpot documentation) creation SSO tools like Clever issue escalation etc.) behave way authentic reflection performance strengths growth previous role such Success Support Consulting Account Management SaaS-based EdTech OR an setting school foundation empowers educators modern classroom: learner-centered culturally responsive personalized. Instead conventional one-size-fits-all professional development format educators supports teachers that’s personalized continuous -- mix remote coaching workshops in-person all supported Lab software. We match educator world-class coach then leverage technology suggest customized teaching strategies measure student learning practice continuously through rapid iteration. This process leads off-the-charts teacher love (our shows than Apple users their iPhones) high administrator engagement most importantly dramatic growth. has raised over $30M venture capital grant funding serves 400 sees 850K+ monthly active accessing online lessons is expanding quick