close on Next Day • Built out and staffed the Command Center • Have run over 230 Incidents (L1 L2 L3) in this year • Many BillGO Exchange improvements including: Salesforce migrations completed without issue Payfac support (paysafe) Email capability for b2b cards Multi-supplier / Multi-user support OKTA implemented billgo admin users and FIS daily check files consumed integrated into BGX PiH. vault end to pci tokenization across multiple services(batch manager pie bgx luna) azure services vault automate cert rotation Data Warehouse Automate recon Bill pay all domain dataset (used bill operations monitoring financial reporting) bring alloy(last mile) biller directory luna bgx data warehouse reporting initial conversion process on from Capital One built lakehouse with related matching created used matching using rpps id One Integrations Upgrades Core Platform Restructured team take a hybrid Kanban/sprint approach repair integrations issues full network moved workflow starting July we have seen consistent reduction internal errors increase service freshness network since adopting approach: • Created an Service Desk (INTS) receive inbound external inquiries dedicated investigate debug repair respond such monitor billers Variable Autopay list error rate at time of writing 7.24% 95.2% respectively • Began refining health metrics move away singular percentage number • Improved focus prompt recognition high volume impacting largest users moving Photon – next generation our syncing infrastructure begun see increased velocity as more IEs gotten builder tool expecting many 2023 • Reviewed went through Billers validation • Productionized Builder tool accelerate creation cred non-cred. • Sync Worker monitoring alerting incident response overhauled improve 24/7 operability eBill system. • Added Biller Syncing Configuration history auditing easier cross-referencing when changed. • New proxy-as-a-service vendor added system traffic diversity. • Additional captcha solver provider redundancy. (we now 3) • Cred Non-Cred per Health Alerting refined responsive triage. • Coordinator (eBill) Syncs tested confirmed horizontal scalability significant (5X) current infrastructure. • Syncing Infrastructure Cost investigation - initially decreased monthly spend ~$1000. (COS) migrated .NET 6 advance Azure stack overhaul. • Remittance Sync updated additional QA gates bulk testing functionality. • Supported PIE Platinum/PARTNER environment non-cred payments. • Biller settings function VoicePay quicker issues. • JPMC connection Open Banking/API. • Discovered mitigated credential storage bug Gluon which impacted user success. • Numerous operational enhancements Mobile web UI Operations Page functionality allow batches overnight hand editing. • Non-cred Trace Converter released convert existing legacy platform traces one click. scheduled release by end-of-year. • We worked cross roll updates OAuth flow JPMC migration Banking. • Several compliance asks including text message toggles providing “freeze” users. • Completed work RPPS payment waterfall not turned while waiting approval finance say can it • User requested features: Update proofs band email MFA codes instead only refactor that puts us back Prism API should speed up some parts app. • PMO Wins Closed projects 2022 (Affinipay DMA QuickFee Solutran Mastercard RPPS Corechain) attached image • ‘SmartSheet Shorts’ Implemented SmartSheets structure also trainings processes how use efficiently Validation Met due date validating 1143 C1 •