the Crafts’ membership scheme ensuring targets for retention growth are met customer services function enquiries orders dealt in an efficient personable manner defined timeframes data support other team members by developing clear guidance protocols GDPR compliance relationship institutional access providers sales pathways finance processes smooth consistent we supporting to grow this base Main Duties Create deliver strategy of Crafts member base using digital audience insights analysis targeting Build CRM journey funnel Salesforce tool. database work maintain accurate detail on each member’s status nurturing retargeting fulfilment Set up reports that synchronise across platforms (Steady Mailchimp) present picture retention churn these regularly project transactional correspondence existing expiring lapsed members including renewal communications promotion Work freelance marketing spot opportunities growth target underserved audiences analyse impact channels queries complaints consistency message br tone voice Review establish improve response-time quality service Improve guidance meeting a range requirements agencies subscribers improving system processing fulfilling revenue stream Oversee magazine ensure issues sent out swiftly date records kept compile biannual print mailing list lead hover distributors is passed total accuracy meet strict deadlines understing skills hling storage processing sharing checking Predict highlight troubleshoot potential problems model make provisions spikes workload new Support junior or staff as required Contribute participate cross working groups Lead delivery projects agreed Be ambassador Council represent it at appropriate events Undertake any duty which may be reasonably allocated