Elevate will mean something to some site teams Heads up service rather than heads down tasking Guest Experience NPS + Everyone trained on guest experience achieve the highest level of People retail and develop best people Data systems in Place Time embed trial test Clarity performance boots ground Transparency openness One Vision Values contract Seamless links MOPS new assets Asset Bran connected speaking about place Set minimum expectations Brilliant basics awards Reward 2% triggered regular basis merit Assets brand Relaunching simple Language lowest Social events Communication/Information Cultural change Driven from top Tender benefits Realisation know what are strategy is if it’s working Best practice bringing alive shared Consistency Longevity long term believe Landsec All believes supports its purpose Stop moving goal posts Budget Priorities focuses Investment Uniform Tech rooms shared. Behaviours aligned at each Top communication regional Loyal established