Used words
Effective
Handling
Resolution
Advised
previously
New
to
Work
Type
EKM
being
followed
asking
support
group
advised.
Fairly
unique
question
operative
has
not
come
across
before
Reference
Material
confirmed
in
procedure.
Follow
procedure
confirmation
required.
Explained
role
here
at
the
ATO
enforce
tax
legislation
tell
taxpayers
how
claim
and
complete
income
returns.
Outside
normal
query
with
HELP
credit
on
insolvent
account
Not
common
taxpayer
calling
understanding
once
options
were
given.
trust
their
decision
go
for
wanted
have
a
second
opinion
one
you
get
everyday
handled
this
well.
Delivered
via
answer.
Procedure
just
checking
Know
when
push
back
caller
they
are
self
assessing
Use
first
then
ask
help
needed
Good
research
through
notes
find
very
that
required
his
attention.
Ran
conversation
should
be
having
Tax
Agent
so
prepared.
Explanation
provided
about
barred
FIAs
Payer
rambling
wished
change
details
multiple
entities.
call
Create your own