Integrated margin optimization optimizing shrink management & inventory levels Gain market share (Shop and CW) Improve HQS perception (high quality shop) Mobility Operations Accountable Cost total $89.3M MBA target of 1.3% nationally Fraud mitigations enable the S&O Card Ops RSAA teams to easily identify questionable transactions take action reduce site level fraud at Manage PMTDR VOC MMP programs results CI improve outcomes in TLAG OSAT NPS GEA. Increase Indirect Channel VoC develop a transition plan end GEA by 2026 TLAG 79% OSAT 69% Nationally Provide leadership work with MCO team achieve 95% Five Stars Customer KPIs Pro – actively promote sales profit an aim-high mindset deliver growth through fit-for-purpose virtual meetings field visits sales across all districts Launch “Mastering Basics” performance monitoring Achieve MAPT budgeting for cost allocations support initiative implementations look-backs effectiveness/desired results systems price book invoice audit iOpenRight both CO DO/BW Shell Shop 2.0 deployment targeting 80 sites piloting Car Wash DO working ITM SSTM system pilot day uptime various