I'll let Perk explain to you how a CD. Let’s be clear. Your tone in your initial email is unacceptable. We’re all professionals and if expect answers or cooperation basic respect non-negotiable. Blasting out emails with the accusing team of negligence exactly why were told not contact ops directly. If goal make it harder for people want assist you you’re succeeding. @Antonio Perkins I trust you’ll sure this doesn’t happen again but avoid any repeat issues let’s formally reinstate rule: Kam operations Any questions resolution requests need go through me moving forward.