What is Just Culture: - A way to identify and fix system errors - Improving systems not people Focus on fixing systems Continuous feedback Enabler for quality improvement Ownership vs. Compliance Accountability Shared accountability (employee manager) management philosophy leaders Support managers handle consistently Long-term strategy / journey Framework Mindset Respected valued Free speak up without fear of retaliation Its ok be the squeaky wheel Shifting decision making Promise fair treatment support consistent response error Organization investment in psychological safety cultural commitment Evolution our culture Leadership standard bridge trust