WHU Remove paper proformas Gynae Oncology interpreter Improved recovery areas at BRI - WWP is better Patient information prior to apt- aware of plan for appointment Attend and then want a GA Enhanced pathway complications Colp- Best Practice standards- separate consent treatment area Duplication documentation- MASEY/EPR interface Unable upload colp pictures 30 minute apt 10 mins rest admin Fit surgery clinic QI introduce benign MDT Interpreter required not always identified Clinic cancellation communication Ringing pts before OPH ensure attendance pt Gp all details are uploaded improve experience After care advice line A more visually welcoming relaxing ward water dispenser Streamline processes More availability lilac LARC Electronic check in staff Dedicated manager feedback visible boards Gyane focus group as an option on text time with the Clinicians feeling rushed Provide resources education empower women manage their own health CNS- call OPH/COLP if suspected cancer so they can meet patients Pts out lists full Improve training offer Consistent Prep clinics process Roles definition- mat clerks Clear consistent instruction partners into Lilac clinic- challenge support cover when running be free Pt cancellations calls transferred from CPBS/switchboard booking last urgent appointments being booked who repossbible mini pack Advice OP or message centre pool sticky notes packs Cerner 2 reception desks- clarifications does what admin/clinical secretary ring cancelled Pain management bookwise consider other techniques heat pads/stress balls VR Trial etc Increase Refreshments post procedure Notice re women's Admin available during opening times CPD time- using clinical governance Quality Safety Nurse learning incidents prep Waiting split Lilac/OPH/COLP Combine nursing medic rotas team work contraception Trauma informed board Comms GP about co morbidities Reception desk Second signature Lilac- designated after TC list Smooth OPH- reduced elsewhere USS throughout session Availability secretary's Friday PM GOPD overruns- Urogynae specifically patient Text wait leaflets Be LD aware/training Disability awareness QR codes Awareness weeks pop up stalls PAC back triage EPR letters Reminders apts premeds videos Micro site Internet Conscious sedation- use endoscopy unit Pre questionnaire Penthrox PGD top signage reconfiguration space Accessibility those limited mobility Apt length increase 40 RN listing pooled High risk needing anaesthetic